SHAN Hall of Success
Proven Professionalism
Successful Claims & Stories
Real claim experiences shared with client privacy protected. Names and identifying details are withheld, but the support our advisors provide is genuine.
Policyholder, Klang Valley
Critical Illness
Assisted by Agency ManagerFOO YONG YANG
Approved: RM 150,000
"When I was diagnosed, my first worry was money — not treatment. My advisor walked me through every document and kept my family updated until the payout was approved."
How we helped
Early-stage critical illness claim. We coordinated medical reports and insurer requirements so the client could focus fully on recovery.
Client, Puchong
Hospitalization
Assisted by Group Agency ManagerLye Yik Ming
Approved: RM 45,000
"I was admitted late at night after an accident. Within hours, my medical card was activated and I did not need to pay a large deposit upfront."
How we helped
Emergency surgery case. We arranged the guarantee letter quickly and followed up until discharge billing was settled.
Family in Selangor
Major Surgery
Assisted by Agency ManagerTAN KAI QUAN
Approved: RM 88,000
"My father's bypass surgery bill was overwhelming. Having the right medical plan in place — and an advisor who knew the process — made a huge difference for our family."
How we helped
Cardiac surgery claim. We supported the family from admission through final insurer approval.
Client, Subang Jaya
Personal Accident
Assisted by Sales ManagerAng Man Chai
Approved: RM 12,000
"I did not realise my personal accident plan also covered outpatient physiotherapy after the hospital stay. The claim payout helped with my recovery expenses."
How we helped
Accident claim including follow-up treatment. Documentation was prepared and submitted without unnecessary delays.
Young professional, Petaling Jaya
Dengue Fever
Assisted by Sales ManagerYAW SHU SHEIN
Approved: RM 7,500
"Dengue hit harder than I expected. I was admitted for monitoring, and my advisor helped ensure admission and billing went smoothly with my medical card."
How we helped
Short hospital admission for dengue. We assisted with ward admission and insurer coordination.
Client, Kuala Lumpur
Medical Card GL
Assisted by AdvisorNG JIA YI
Approved: RM 220,000
"A long hospital stay can be stressful for the whole family. Knowing the backend team was handling insurer communication gave us peace of mind."
How we helped
Extended hospitalization with direct billing support. We managed GL requests and insurer follow-ups throughout the stay.
Future Talents
What Our Interns Say
We empower the next generation of financial leaders through real-world experience.
Bachelor of Business (Honours) Management
Taylor's University Lakeside Campus
"I am grateful that I have completed my internship in the digital marketing team under the guidance of my supervisor, Mr Lye Yik Ming. During my 3 months internship, I was involved in content creation and social media management, which allowed me to gain hands-on experience in digital marketing. I was also given the opportunity to attend and support company events. My supervisor was supportive and approachable, providing constructive feedback while encouraging me to take initiative. This experience helped me strengthen my practical skills, improve my understanding of how digital marketing plays a vital role in promoting financial services and has contributed significantly to my professional growth."
Finance Technology Student
Asia Pacific University (APU)
"This was my first internship as a degree fulfilment for my university. I chose to have my internship here are on financial planning which is related to my field of study. Throughout my internship, I have learnt a lot of different knowledge and develop professional skills which is useful for my coming future. I have also gained valuable insights and perspectives on both the working world and professional goals." "This company also focus on career development programmes which I think provide numerous learning opportunities for the interns. Apart from that, I was able to see how this industry adapt well to the changes caused by Covid-19 and thrive towards adoption of technology."
Actuarial Science and Finance
UCSI University
"This is my FIRST internship at this company provided me with valuable hands-on experience and a better idea about what knowledge areas and skills I should attach more importance and make further improvement to in my further career. This internship programme held by First Lye and Roman Tan. I'm really enjoying every single moment that I have been spent with colleagues in this three months."
Digital Marketing
Asia Pacific University (APU)
"During my 16-weeks marketing internship at this company in the financial insurance industry, I gained invaluable insights and skills that will shape my future career. Working alongside seasoned professionals, I learned to apply marketing strategies in real-world scenarios, enhancing my communication and teamwork abilities significantly. Moreover, my internship deepened my understanding of the financial insurance landscape and its marketing dynamics. I am grateful for the mentorship and experiences that have equipped me with a strong foundation for future endeavors. Thank you for an enriching internship experience that has prepared me for success in the industry."