SHAN Hall of Success
Proven Professionalism
Successful Claims & Stories
Real claim experiences shared with client privacy protected. Names and identifying details are withheld, but the support our advisors provide is genuine.
Policyholder, Klang Valley
Critical Illness
Assisted by Agency ManagerFOO YONG YANG
Claim: RM 150,000
"When I was diagnosed, my first worry was money — not treatment. My advisor walked me through every document and kept my family updated until the payout was approved."
How we helped
Early-stage critical illness claim. We coordinated medical reports and insurer requirements so the client could focus fully on recovery.
Single Female, Penang
Critical Illness + Hospitalization
Assisted by Group Agency ManagerLye Yik Ming
Claim: RM 80,000 Critical Illness + RM 300,000 Medical Bills (ongoing since 2016)
"I never expected to need my insurance just four months after buying my policy. Yik Ming gave me the financial security I needed, allowing me to trust him with the paperwork while I focused entirely on my leukemia treatment. I am so thankful to Yik Ming and his team for their tremendous help during the claims process."
How we helped
We stepped in immediately to arrange her hospital admission and secure a good doctor. By expediting the investigation period, we ensured that 98% of her hospitalization expenses were completely covered.
Young Male, Kuala Lumpur
Death BenefitAssisted by Group Agency ManagerLye Yik Ming
Claim: RM 170,000
"Thank you for your kind help with the claims process. We are deeply grateful that you advised my younger brother to get insured early in life. Because of your guidance, the insurance payout was able to financially support our parents after his passing."
How we helped
Following the tragic accident on the Penang Bridge, we met personally with his parents. We guided the beneficiaries through the necessary steps and successfully fast-tracked the claim payout to ease their financial burden.
Family in Selangor
Major Surgery
Assisted by Agency ManagerTAN KAI QUAN
Claim: RM 88,000
"My father's bypass surgery bill was overwhelming. Having the right medical plan in place — and an advisor who knew the process — made a huge difference for our family."
How we helped
Cardiac surgery claim. We supported the family from admission through final insurer approval.
Client, Subang Jaya
Personal Accident
Assisted by Sales ManagerAng Man Chia
Claim: RM 12,000
"I did not realise my personal accident plan also covered outpatient physiotherapy after the hospital stay. The claim payout helped with my recovery expenses."
How we helped
Accident claim including follow-up treatment. Documentation was prepared and submitted without unnecessary delays.
Child, 1 y/o, Kuala Lumpur
Ensuring a Smooth Admission During Critical Hour
Assisted by Sales ManagerYaw Shu Shein
Claim: RM 20,000 Admission Medical Bills (respiratory syncytial virus)
"With a speedy and close follow up by Shu Shein with Hospital & Great Eastern, we experience a smooth and pleasant admission process and that help us to ease our worries a lot."
How we helped
We calm client down with clear & active follow up with hospital and Great Eastern Healthcare Team. Let clients know how we can help and update them the progress and what's next.
Future Talents
What Our Interns Say
We empower the next generation of financial leaders through real-world experience.
Bachelor of Business (Honours) Management
Taylor's University Lakeside Campus
"I am grateful that I have completed my internship in the digital marketing team under the guidance of my supervisor, Mr Lye Yik Ming. During my 3 months internship, I was involved in content creation and social media management, which allowed me to gain hands-on experience in digital marketing. I was also given the opportunity to attend and support company events. My supervisor was supportive and approachable, providing constructive feedback while encouraging me to take initiative. This experience helped me strengthen my practical skills, improve my understanding of how digital marketing plays a vital role in promoting financial services and has contributed significantly to my professional growth."
Finance Technology Student
Asia Pacific University (APU)
"This was my first internship as a degree fulfilment for my university. I chose to have my internship here are on financial planning which is related to my field of study. Throughout my internship, I have learnt a lot of different knowledge and develop professional skills which is useful for my coming future. I have also gained valuable insights and perspectives on both the working world and professional goals." "This company also focus on career development programmes which I think provide numerous learning opportunities for the interns. Apart from that, I was able to see how this industry adapt well to the changes caused by Covid-19 and thrive towards adoption of technology."
Actuarial Science and Finance
UCSI University
"This is my FIRST internship at this company provided me with valuable hands-on experience and a better idea about what knowledge areas and skills I should attach more importance and make further improvement to in my further career. This internship programme held by First Lye and Roman Tan. I'm really enjoying every single moment that I have been spent with colleagues in this three months."
Digital Marketing
Asia Pacific University (APU)
"During my 16-weeks marketing internship at this company in the financial insurance industry, I gained invaluable insights and skills that will shape my future career. Working alongside seasoned professionals, I learned to apply marketing strategies in real-world scenarios, enhancing my communication and teamwork abilities significantly. Moreover, my internship deepened my understanding of the financial insurance landscape and its marketing dynamics. I am grateful for the mentorship and experiences that have equipped me with a strong foundation for future endeavors. Thank you for an enriching internship experience that has prepared me for success in the industry."